SEEGO WHOLSALE SHIPPING INFORMATION
Discreet and Secure Shipping: To ensure your order is delivered safe and securely, your item is shipped discreetly via USPS. Due to the new FDA regulations that have recently passed, we are now requiring an ADULT SIGNATURE for all orders. Orders must be signed for by the persosn who placed the order with proof of ID. Orders must be delivered to the billing address associated with the credit card. Items will not be delivered to a third party address.
How Much Will It Cost to Ship My Order?
USPS First Class With Tracking $3.95 3-7 Days for Delivery
USPS Priority With Tracking $7.25 2-4 Days for Delivery
When Will My Package Be Shipped?
Monday - Friday: All orders placed and approved by 12:00PM (Pacific Standard Time) will be shipped out the same day.
Saturday: All orders placed and approved by 11:00AM (Pacific Standard Time) will be shipped out the same day.
Sunday and Holidays: Post office is closed - all orders will be shipped out the following business day.
SEEGO WHOLESALE RETURN/CANCELLATION INFORMATION
Order Cancellation Policy: Please submit any cancellation via email to firstname.lastname@example.org. Once the order has been shipped, we will not be able to cancel your order.
Return Shipping Fees:
In the event that you elect to return a non-defective product, please be advised that you will be responsible for the cost of returning the item. The cost of the initial shipping fee will be deducted from the refund amount, and is non-refundable.
I Have a Defective Product - What Do I Do?
We’re very sorry that you are experiencing difficulty with your product. Rest assured that we will do everything we can to resolve this problem for you quickly and easily. In order to get this remedied as rapidly as possible, please follow the simple steps below to help expedite the process. If you have any questions regarding the process whatsoever, please don't hesitate to contact us.
Step 1: Shoot Us an Email The first step in handling a defective product is to write us an email stating the product name, your order number, and the problem you are experiencing. We have several troubleshooting steps that we can assist you with that may resolve the problem without the need of sending the product back to us.
Step 2: Get Authorization to Send It Back
Before sending your product in to us, please make sure that you have completed Step 1 (above), and have been authorization to send your product back in to us to examine it. Once we receive your return, we will extensively test it to ensure that it is defective, and the problem is due to a manufacturer defect. Once we determine that the issue is the result of a manufacturer defect, you will receive a full refund including return shipping costs within 2-5 days.
Once given authorization to send your item back in, please make sure that your name, order number, and contact phone number are included in the return package. This way, we will be able to locate your file once the package reaches us.
IMPORTANT: Please make sure that you include the original box. This is due to the fact that we must have the authentication code to obtain a replacement from the manufacturer. Returns sent without these necessary items will not be accepted.
Please send your return package to the following address:
ATTN: Warranty Department
Rancho Mirage, CA 92270